Delivery Time
All orders are processed in the order in which they are received. As of December 2008, the delivery time for cane is approximately 3 weeks.

Rush orders
Rush orders (orders processed within 1 week) are available on a limited basis and subject to an additional fee of 20% of the subtotal. Limit 100 pieces of cane per order.

Samples
If you are interested in trying a different variety of cane or cane with different gouge specifications, a small quantity can be sent free of charge.

Returns
If for any reason you are not completely satisfied with any pieces of gouged cane, they may be returned and I will replace them with additional pieces of the same cane. Customer is responsible for paying return shipping costs.